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The average business phone system will typically last 7-15 years. While the average lifespan is certainly longer than a PC or server, these systems will face an eventual end of life. Oftentimes, manufacturers stop supporting older model systems well before they fail on-site.

Staying educated and looking at options ahead of your current system breaking down will mean more options and better buying decisions when the time comes to decide what’s next.

While several flavors of each exist, the options below represent the most common courses of action when business phone systems die.

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The number one issue keeping businesses wary of hosted telephony is the lack of a guarantee when it comes to call quality. System manufacturers have always been primarily focused on delivering features. Whether it be Cisco, Shoretel, Avaya, 8×8, Digium, Altigen, or any of the other major players in the IP telephony space, it doesn’t matter. They are system manufacturers who build platforms. They aren’t carriers.

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