Our Blog

31 Oct

Cloud-Based Voice Can’t Guarantee Call Quality Regardless of the System or Vendor

The number one issue keeping businesses wary of hosted telephony is the lack of a guarantee when it comes to call quality. System manufacturers have always been primarily focused on delivering features. Whether it be Cisco, Shoretel, Avaya, 8×8, Digium, Altigen, or any of the other major players in the IP telephony space, it doesn’t matter. They are system manufacturers who build platforms. They aren’t carriers.

27 Oct

What it Means to be “On-Net,” and Why it Can Save Big on Internet Costs

by N2Net

in carrier networks, on-net

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As a professional service company, you’re likely inundated with offers from telecom and internet providers vying for your business. After all, it’s a very competitive space and there’s a finite number of businesses to serve.

24 Oct

What’s the Difference Between Hosted PBX and a Hosted System?

by N2Net

in Altigen Phone Systems, hosted PBX, hosted system

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As a voice and internet provider, we’re often asked a myriad of questions by our MSP partners, one of which is, “What’s the difference between Hosted PBX and a hosted system?”

It’s a great question and one which can be very understandably confusing.

19 Oct

Voice Services Turning into Billing Nightmares for MSPs

by N2Net

in MSP, Voice over IP

Comments

Billing issues are exactly that – issues. Every business owner across every industry has had to deal with them at one time or another. Billing issues can arise for any number of reasons; clients disputing time spent on a project, accruing overuse or unexpected charges, being double billed, etc. The list of potential issues is long, but regardless of what the issues are, they have the potential to wreak more havoc on the business and client relationship than any other.