As the trusted voice partner of many MSPs, we regularly hear all the horror stories about a former vendor, partner, or third-party supplier who promised the world only to fail miserably when it came time to deliver.
While Voice over IP (VoIP) is beneficial to a variety of industries, certain industries tend to benefit more than others simply because of the nature of the businesses associated with it. Healthcare services is one of these industries. From hospitals to elder care facilities and skilled/home nursing, VoIP is proving itself an invaluable technology asset in the world of healthcare.
We work with a lot of Managed Service Providers, and the one common theme among them is their desire to focus on providing maximum value to their clients within their core focus, and find reliable, trustworthy partners to provide services outside of their main business area. Secondarily, they want to increase revenue and profitability in all areas of their businesses.
Internet access has become perceived as a commoditized service like gas and electricity. Unlike gas and electric which are regulated and must conform to specific guidelines and quality metrics and which offer customers virtually unlimited availability, the internet has limitations.