09
May
Part of your job as an MSP is to provide high-tech support to your clients. But when your data service goes down, does your carrier provide the same kind of support to you? More often than not, the answer to that question is “no,” and that’s what we want to talk about today.
Carriers Say They Support MSPs, But Do They?
There’s a common scenario with internet carriers for MSPs and other business users. It starts with a poor installation. Either the product you asked for isn’t what you get, or the connection from the get-go is not what you were promised.
The next thing to go wrong usually happens when you try to get in touch with the carrier for a solution. The call center support technician that you’re connected with doesn’t actually have any information about your issue or understand how to fix the problem for you. So the representative bounces you to another tech who likely has a little bit more experience, but not enough to help you either. Instead, they schedule a technician to come out on site to fix the problem.
But a few more back-and-forth interactions and you realize that this is a “get what you get” kind of situation. For a residential customer who just wants to stream a bit of TV in their evenings off, slow data speed of “up to 1.544 megabits per second” will probably be fine. But when you’re running a tech business and your customers rely on you 24/7, you need a connection that won’t fail you ever.
What is a Better Data Option for MSPs?
The last thing you want to deal with as an MSP with demanding clients is a slow data connection and support techs who don’t know enough to do their jobs effectively. But there is another option you can choose that will give you a fast, reliable connection directly to your data carrier, and a support team that can solve your problems efficiently the first time.
The option we’re talking about is Dedicated Internet Access (DIA). With this option, you can choose a bandwidth speed that meets the heavy demands of your business. Scalable, reliable, and affordable, DIA from N2Net is only available to business customers, so you know you’re getting the best service possible.
If your business is struggling to get the attention, care, and service you need from your data carrier, a T1 or Metro Ethernet Access connection might be a better option for you. With data speeds from 1.544 megabits per second to 100 megabits per second, you can choose a tailored setup that gives you the speed you need. And if your needs change in the future, your connection can grow with you.
Get Faster, Better Data Service with N2Net
If you’re tired of dealing with a bundled service from a major carrier and not getting the speed, service, and reliability that you need to run your business, check out the Business Class Internet services from N2Net.
Designed with MSPs in mind, our service is one of the most reliable options in the United States. Contact us today to learn more.
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In the old days, the phone company handled voice and the ISP handled data. Nowadays with the proliferation of Voice over IP, traditional PBX systems are becoming obsolete. The internet is also being used for a lot more than just surfing the web. With so many different technologies now utilizing data networks, are there really any differences between voice and data providers? The answer is yes, absolutely. While there are many small differences among different providers, the two major differentiators are:
How much time have you spent on support with this client?
Non-billable support can make or break an MSP. Support hours are great when the client is paying, but support for monthly services like voice and data aren’t typically billable. It means troublesome connections or poor call quality can end up costing a lot in non-billable support time. Here are three easy ways to reduce time spent on internet and voice related services.