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Billing issues are exactly that – issues. Every business owner across every industry has had to deal with them at one time or another. Billing issues can arise for any number of reasons; clients disputing time spent on a project, accruing overuse or unexpected charges, being double billed, etc. The list of potential issues is long, but regardless of what the issues are, they have the potential to wreak more havoc on the business and client relationship than any other.

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Whether you’re partnering with an HPBX provider, or you’re considering doing so, chances are good Hosted PBX is going to come up as a topic with your clients at some point. Even though many MSPs aren’t “phone people,” in today’s ever expanding IP space, clients are expecting more. That includes voice services. So when, exactly, should an MSP talk to a client about voice services?

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