Caller ID technology has been commercially available and in use since 1984, but very few people know exactly how the service functions. It’s just another one of those technological mysteries that just works – until it doesn’t.
The Rocky River County Chamber of Commerce held its 14th annual Business Expo on Thursday October 13, 2016. As a member of the commerce, we were invited to exhibit and network and share our expertise and knowledge with local business owners and individuals interested in local products and services.
If you’re confused about what an IVR is, you are probably more familiar with it than you realize. An interactive voice response, commonly abbreviated as IVR, allows your customers to communicate with your business using a telephone’s keypad. An automated attendant collects input, processes it, and can effectively route phone calls. You may have experinced an IVR when dialing a business and typing the first three letters of last name of the person you would like to speak with. You’ve also interfaced with an IVR if you’ve ever voted on popular TV shows like American Idol or Big Brother.
Our pachyderm friends might not be the best source for business advice, but they do know how to communicate. One communications technology that humans have embraced in recent years is called a SIP Trunk. Rather than exploring what SIP Trunking is, let’s focus on what SIP Trunking does.