1801 Saint Clair Ave. NE

Cleveland, OH 44114

216.619.2000

888.626.3828

MSP

5 Reasons To Outsource Your IT

Businesses in today’s world rely on some form of technology. And we all know how frustrating it can be when technology doesn’t work when we need it to.  Instead of being productive, your day turns into countless hours of frustration trying to fix an issue. As companies grow, the reliance on technology becomes even more necessary, and that is why businesses need IT support. As a...

Read More

MSPs profit by selling third party productsManaged Service Providers can’t do it all, which is why over 90% say they rely on partners to help augment services to their clients. The problem – profitability on third-party products. Many of the MSPs with whom we speak rave about their partners, but when the questions about client satisfaction, support, and value subside, we all too often hear frustration with the fact that they’re simply not making any money for their company in many of their partner arrangements.

Read More

If you’re unfamiliar, SIP stands for “Session Initiated Protocol,” and is the primary protocol used to establish a voice communication session on a data network.

SIP Trunking is a service offered by VoIP providers like N2Net which replaces the traditional phone line in a business and allows voice traffic to traverse the data line instead. Whereas the traditional telephone line is a physical wire attaching to a plug, a SIP Trunk is a virtual path which uses the company’s internet connection.

Read More

The number one issue keeping businesses wary of hosted telephony is the lack of a guarantee when it comes to call quality. System manufacturers have always been primarily focused on delivering features. Whether it be Cisco, Shoretel, Avaya, 8×8, Digium, Altigen, or any of the other major players in the IP telephony space, it doesn’t matter. They are system manufacturers who build platforms. They aren’t carriers.

Read More

Billing issues are exactly that – issues. Every business owner across every industry has had to deal with them at one time or another. Billing issues can arise for any number of reasons; clients disputing time spent on a project, accruing overuse or unexpected charges, being double billed, etc. The list of potential issues is long, but regardless of what the issues are, they have the potential to wreak more havoc on the business and client relationship than any other.

Read More