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NNT_MSP_Blogcta.jpgAs a Managed Service Provider, you provide a valuable service to your customer. You take care of the logistical problems that your clients don’t want to or simply can’t deal with on their own. But in order to do your job ensuring that your customer’s IT infrastructure is doing its best, you need to make sure that your own internet and phone systems are running at top form. And that requires the assistance of a carrier to provide you with top-notch services.

But what happens when your carrier treats you not like a customer but a competitor? With some big companies, this is exactly what happens. But today, we’re going to let you in on a little secret: as an MSP, you have options.

Common Internet & Phone Carrier Issues MSPs Face

If you’re working with one of the big internet and phone carriers like Verizon or AT&T, you’ve likely already come across the major issues with their companies:

  • The low-level tech support staff has very little knowledge of what’s going on when there’s an issue
  • The support team can’t tell you what the issue is and has no idea how to fix your problem
  • Because they can’t help you, they will bounce you around the call center until you get to a manager who might be able to give you some answers
  • The response time when there is an issue is very long and often requires several rounds of queries before a resolution is offered

These issues might be okay for a residential customer who has ample time on their hands to figure out why they’ve been sent the wrong cable box for the third time. But it’s not okay when your business relies on a healthy and reliable phone and internet connection.

Dedicated Internet Access Cuts Out the Middle Man

If you wouldn’t dream of putting ill-equipped tech support on the phone with one of your biggest clients, why would you rely on that kind of person to take care your own connection issues? You might be using that kind of service because it’s affordable, or maybe because you didn’t know you had a choice. But you do.

With Dedicated Internet Access you don’t have to deal with the middle man. In fact if there’s an issue with your connection, a support team member will be able to find the problem and remedy it in just a few seconds because there’s nothing between your business and the internet except for a high quality Metro Ethernet fiber connection.

N2Net Offers Direct Internet Access to Busy MSPs

N2Net offers dedicated internet access to MSPs in all industries. And with over 20 years of experience providing high quality, high speed internet and phone access to businesses like yours, we know what it takes to make you feel like the most important person in the room.

Learn more about Business Class Internet now to unplug from the call center, and get connected to your personal internet connection with N2Net now.

 

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dia.jpgIf you’re currently working with a Business Class Broadband carrier, how do you feel about your service? Do you feel heard, understood, and appreciated? Or do you feel like maybe you get a little lost in the shuffle. Unfortunately, we often hear that the latter is the case. Here are a few statements we’ve heard from MSPs about their carriers.

“They’ve Been Out Twice to Fix the Install, But the Problem Persists”

When the service agent came out to your site to install your business class broadband, did they do it right? Did you immediately get the full data speeds you were promised when you signed your service agreement? Did you get all of the right equipment and was the install quick, easy, and painless?

If you answered “no” to any of these questions, you’re likely already fed up with the level of service you’ve received from your carrier. And as a busy MSP, you don’t really have any spare time to dedicate to sitting on the phone with a tech support agent.

“This Tech Support Agent is Totally Lost in Support Prompts”

If only you could reach through the telephone line you’re stuck on and assist the call center agent you’re speaking to—then maybe you’d get an answer to your connection issues. Maybe if you could just speak with the manager who has actual knowledge of the technical issues you’re experiencing, you could get a real timeline on receiving the proper equipment that you already paid for.

If you’ve experienced the torture that is a call center tech support agent, you are likely reasonably frustrated with the amount of time wasted on the phone. And if your problem wasn’t resolved in a few minutes, you’ll likely have to call back to speak to someone else about the same issue.

“I’m on Hold Again…While They Find Someone Else to Help Me”

The first person couldn’t tell you why your data speeds are so low, so they’re getting you connected with someone who might be better equipped to help you. Great! While holding, you’ve reorganized your desk three times, are now listening to bad pop music on speaker so you can respond to emails while you wait, and have gotten dizzy from spinning aimlessly in your chair.

While you’re on hold, you might consider doing a little research on “Dedicated Internet Access.” This kind of service is perfect for MSPs because it provides you with high speed data that’s reliable and a direct connection between your business and your carrier.

That means that if there’s an issue, a tech support agent will literally get up and check the hard connection to see what the problem is. And if they can’t figure it out there, a highly skilled tech support agent will come out to your site to figure out what’s going on in person.

“I’ve Had Enough. I want to Learn More About DIA”

If you’re fed up with your business class broadband, consider switching to a Dedicated Internet Access connection with N2Net. Synchronous data speed is available in a range of 1.544 mbps to 100 mbps, and it’s guaranteed in your service level agreement. So there’s no more dealing with a bad install, long waiting times to speak to a low-level service tech, or paying for data speeds you’re not getting.

Sound great? Contact the team at N2Net to learn more now.

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Letting go of the reins on a job as technical asMSP-broadband-guide.jpeg an installation can be a tough job for an MSP. Between your ample experience troubleshooting problems, and your own knowledge of what you need to accomplish at the front of your mind, it can feel like you’re wrestling with your voice and data carrier instead of dancing during the installation. But these aren’t the only problems you’re likely to face with a carrier.

Because of the lack of proper communication and follow-up, business class VoIP and data carriers also aren’t great at getting you what you asked for the first time. You may end up with equipment that can’t handle the data flow you need, or slow speed that isn’t scalable with your business growth. And if you’re looking for fast, reliable business class internet and voice connection, you may be struggling with your carrier to get what you need in a reasonable timeframe.

The unique problem for MSPs is that you rely 100% on a fast and reliable data connection to take care of the customers who rely on you for technical support. And without a proper installation or reliable connection speed, you could be left for weeks with a system that only sort of meets your needs. So what’s a busy MSP to do?

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Need a break from the office, but you’re buried under work? Or are you one of those execs who are always on the go, on the move, and away from a landline and a desk? With Business Anywhere, you can get up and get out. Hit up your favorite coffee shop and stake out a table. Be able to set up shop and work while still receiving calls from your desk phone, straight to your cell phone and working on your laptop as if you were sitting right at your desk.

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