Business continuity and disaster recovery have been hot-button issues for years, but primarily around data. Companies have long incorporated disaster recovery programs and processes for their servers and PC’s, but few had incorporated voice as part of their disaster recovery planning.
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It seems like an obvious statement; internet makes or breaks VoIP, but it’s still the most common reason for VoIP issues in Corporate America today.
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As a VoIP provider, we hear all sorts of different concerns from MSPs and clients on a variety of issues. While we tend to focus on service-related issues it doesn’t mean other issues don’t come up. In fact, we field quite a few questions and concerns around VoIP phones and problems with the physical handset. Below, we’ll share with you a few basics about VoIP phones and some common issues associated with them.
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When it comes to Voice over IP (VoIP), there’s plenty which can go wrong, and having been in the VoIP services business for many years, we tend to see the same issues pop up over and over. Below, we’ll review the three most common issues we deal with so you’ll know what to watch out for when you deploy a VoIP solution for you or one of your customers.