While Voice over IP (VoIP) is beneficial to a variety of industries, certain industries tend to benefit more than others simply because of the nature of the businesses associated with it. Healthcare services is one of these industries. From hospitals to elder care facilities and skilled/home nursing, VoIP is proving itself an invaluable technology asset in the world of healthcare.
We work with a lot of Managed Service Providers, and the one common theme among them is their desire to focus on providing maximum value to their clients within their core focus, and find reliable, trustworthy partners to provide services outside of their main business area. Secondarily, they want to increase revenue and profitability in all areas of their businesses.
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Internet access has become perceived as a commoditized service like gas and electricity. Unlike gas and electric which are regulated and must conform to specific guidelines and quality metrics and which offer customers virtually unlimited availability, the internet has limitations.
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Managed Service Providers can’t do it all, which is why over 90% say they rely on partners to help augment services to their clients. The problem – profitability on third-party products. Many of the MSPs with whom we speak rave about their partners, but when the questions about client satisfaction, support, and value subside, we all too often hear frustration with the fact that they’re simply not making any money for their company in many of their partner arrangements.