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Billing issues are exactly that – issues. Every business owner across every industry has had to deal with them at one time or another. Billing issues can arise for any number of reasons; clients disputing time spent on a project, accruing overuse or unexpected charges, being double billed, etc. The list of potential issues is long, but regardless of what the issues are, they have the potential to wreak more havoc on the business and client relationship than any other.

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Tape backup in a fire-proof safe moved off-site is the way most businesses used to handle disaster recovery (DR). When it came to their business phone system, battery backup units were the typical best practice of the day. But now, as more services move across data networks to the cloud, disaster recovery, especially for business telephony, isn’t what it once was.

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