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Voice over IP

Billing issues are exactly that – issues. Every business owner across every industry has had to deal with them at one time or another. Billing issues can arise for any number of reasons; clients disputing time spent on a project, accruing overuse or unexpected charges, being double billed, etc. The list of potential issues is long, but regardless of what the issues are, they have the potential to wreak more havoc on the business and client relationship than any other.

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If the extent of your office telecommunications knowledge revolves around: a.) picking up your office telephone when it rings or, b.) picking up your phone, dialing a number (maybe an extension), hearing the ring and waiting for someone to pick up —you’re not alone but you might be missing out on a HUGE opportunity to move your business forward. Too many people hold to the beliefs “if it’s not broken, don’t fix it” and “it’s worked this long: why would I change it?”. We don’t believe in those philosophies at N2Net. We’re not satisfied with the status quo, so, we’re perfecting telecommunications solutions for the future. In that interest, we’re here to answer the questions: ‘What is VoIP?’ and ‘How does VoIP work?’ 

What if I told you reading a few paragraphs and learning one key aspect of your phone system or PBX (private branch exchange) could save you money and make your business more efficient? It’s not too good to be true. 

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In the world of telecommunications, SIP is a buzzword used by many but often misunderstood. SIP stands for Session Initiation Protocol and is defined in RFC 3261. SIP is a signaling protocol designed to set up, tear down and modify phone calls on modern VoIP networks. To be clear, SIP is not what transports the actual audio stream for a phone call; that transport is provided by the RTP (Real-time Transport Protocol) in a modern VoIP network and will be addressed in a later blog post.

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Your desk phone rings. You’re in the middle of a time sensitive report and glance over to see who’s calling. The PBX caller ID number is 888-555-5565 with a caller ID name of Unknown. You chalk that one up as a telemarketer and keep typing. Five minutes later the phone rings again. This time, the number is local and the corresponding name is that of your largest account, so you stop typing and grab the call.

Once in a while, though, the number is legitimate but the name is wrong. Why does it happen? And if you’ve ever been the one showing up as someone else to other people, you know how difficult it can be to remedy, especially if it’s started happening right after you’ve changed providers.

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In the old days (early 2000’s), Data LANs and business phone systems were like my ex-wife’s birthday. She was born on December 29th, and while her birthday was only four days separated from Christmas, I was very sternly warned that they were never to be combined or merged in any way. They were two very separate events, just as voice and data were very separate technologies within the same physical office space.

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Eventually, the technologies converged. The holidays never did. And it seemed to me that for the longest time (and even still today), data sales and implementation processes continued to remain separated from voice sales and implementation processes.

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