1801 Saint Clair Ave. NE

Cleveland, OH 44114

216.619.2000

888.626.3828

VoIP

Internet service providers used to do one thing – provide internet access. In the early days, this consisted primarily of dial-up. Like all things technology, internet service offerings advanced. Access paths got faster and less expensive. Most added some flavor of broadband and high-speed dedicated access. The big differentiator, though, was whether or not the ISP was selling their own service to clients or reselling someone else’s service.

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ROI - Return Of Investment - Written on Blue Puzzle Pieces. Business Concept..jpegAs technology advances and professional services firms invest in that technology, the question must be asked – “How will this provide greater value to our clients?” All too often, especially as it relates to technology, businesses adopt a technology because it’s the new, cool, latest thing. They may also feel like they have to in order to stay ahead of their competition. Many in professional services look for the ROI in a technology expense internally. They see a new HR software expense as a way to streamline and reduce overhead, thereby reducing total expense over time.

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As a VoIP provider, we hear all sorts of different concerns from MSPs and clients on a variety of issues. While we tend to focus on service-related issues it doesn’t mean other issues don’t come up. In fact, we field quite a few questions and concerns around VoIP phones and problems with the physical handset. Below, we’ll share with you a few basics about VoIP phones and some common issues associated with them.

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