As a professional service company, you’re likely inundated with offers from telecom and internet providers vying for your business. After all, it’s a very competitive space and there’s a finite number of businesses to serve.
Billing issues are exactly that – issues. Every business owner across every industry has had to deal with them at one time or another. Billing issues can arise for any number of reasons; clients disputing time spent on a project, accruing overuse or unexpected charges, being double billed, etc. The list of potential issues is long, but regardless of what the issues are, they have the potential to wreak more havoc on the business and client relationship than any other.
As more and more Managed Service Providers consider adding Hosted PBX services to their list of products. It’s important to know where HPBX is great and where you may run into issues. Below are the top three things MSPs need to know about offering HPBX services to their clients.
Tape backup in a fire-proof safe moved off-site is the way most businesses used to handle disaster recovery (DR). When it came to their business phone system, battery backup units were the typical best practice of the day. But now, as more services move across data networks to the cloud, disaster recovery, especially for business telephony, isn’t what it once was.
Whether you’re partnering with an HPBX provider, or you’re considering doing so, chances are good Hosted PBX is going to come up as a topic with your clients at some point. Even though many MSPs aren’t “phone people,” in today’s ever expanding IP space, clients are expecting more. That includes voice services. So when, exactly, should an MSP talk to a client about voice services?
Managed Service Providers today operate much differently than they did a few years ago, due in large part to the proliferation of the cloud and virtualization. At many businesses, thin clients have replaced expensive desktop PC’s, and Virtual Servers and virtual services now handle much of the heavy lifting such as file sharing and application management. Even with the advancements in business computing, MSP’s aren’t fully leveraging the power of the cloud.
Earlier this year, telecommunications giant, Avaya, filed for Chapter 11 bankruptcy. Three months ago, Toshiba announced plans to shut down its business phone division, leaving dealers across the nation shocked and scrambling to come up with alternative solutions. Brian Metherell, vice president and general manager of Toshiba America Information Systems’ (TAIS) Telecommunication Systems Division (TSD), sent a letter to dealers notifying them of the shutdown.
When it comes to IP phone systems, Managed Service Providers are missing opportunities to increase value to their clients in a variety of ways.
The Issue IP phone systems are replacing traditional systems for a variety of reasons. The primary of which is feature sets. IP systems provide a much richer set of features than a traditional business phone system, including IVR, enhanced voicemail, and advanced call routing options. Like their older cousins, premise-based IP phone systems are largely being ignored by managed service providers. Why? Typically, it’s because the phone system is still managed and supported by the manufacturer or manufacturers rep who provided it. The MSP may simply see it as a device on the network. Understanding a bit more about how premise-based phone systems are architected may offer the MSP additional opportunities to add value to the relationship with their client and add profit to their bottom line.