The Internet was founded in the late 1980’s, but it wasn’t until 1991 that it became commercially available. Once it did, the gold rush of technology exploded. Internet Service Providers began popping up en masse.
Caller ID technology has been commercially available and in use since 1984, but very few people know exactly how the service functions. It’s just another one of those technological mysteries that just works – until it doesn’t.
The Rocky River County Chamber of Commerce held its 14th annual Business Expo on Thursday October 13, 2016. As a member of the commerce, we were invited to exhibit and network and share our expertise and knowledge with local business owners and individuals interested in local products and services.
If you’re confused about what an IVR is, you are probably more familiar with it than you realize. An interactive voice response, commonly abbreviated as IVR, allows your customers to communicate with your business using a telephone’s keypad. An automated attendant collects input, processes it, and can effectively route phone calls. You may have experinced an IVR when dialing a business and typing the first three letters of last name of the person you would like to speak with. You’ve also interfaced with an IVR if you’ve ever voted on popular TV shows like American Idol or Big Brother.
Our pachyderm friends might not be the best source for business advice, but they do know how to communicate. One communications technology that humans have embraced in recent years is called a SIP Trunk. Rather than exploring what SIP Trunking is, let’s focus on what SIP Trunking does.
The computer-telecommunications division of a company is traditionally hit the hardest in the event of a disaster. Also, the computer and telecommunications system gains a greater sense of importance in the event of a disaster: If computers and phones go down, a business is cut off from the rest of the world.
An investment in disaster recovery is like buying an insurance policy on your business continuity. A disaster paralyzing your company is about the only thing no business owner expects. So, for those forward-thinkers in the business world, we created this quick and simple checklist to make sure you’re prepared for a disaster that is thrown your way (regardless of size or scope).
In the world of serial entrepreneurs, incubators, and venture capitalists everyone is looking for a competitive advantage to put their company on the “bleeding edge.” To achieve this, we propose that startups closely inspect an aspect of their company that is too often overlooked: the phone system. A hosted phone system, or hosted PBX (HPBX) is the perfect startup phone system for a litany of reasons.
To host or not to host, that is the question. Do you have a tech team on-site to manage the PBX? If so, to have an onsite PBX could mean more control and increased integration. If not, it could be costly, difficult to implement and hard to expand.