As a VoIP provider, we hear all sorts of different concerns from MSPs and clients on a variety of issues. While we tend to focus on service-related issues it doesn’t mean other issues don’t come up. In fact, we field quite a few questions and concerns around VoIP phones and problems with the physical handset. Below, we’ll share with you a few basics about VoIP phones and some common issues associated with them.
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When it comes to Voice over IP (VoIP), there’s plenty which can go wrong, and having been in the VoIP services business for many years, we tend to see the same issues pop up over and over. Below, we’ll review the three most common issues we deal with so you’ll know what to watch out for when you deploy a VoIP solution for you or one of your customers.
As the trusted voice partner of many MSPs, we regularly hear all the horror stories about a former vendor, partner, or third-party supplier who promised the world only to fail miserably when it came time to deliver.
While Voice over IP (VoIP) is beneficial to a variety of industries, certain industries tend to benefit more than others simply because of the nature of the businesses associated with it. Healthcare services is one of these industries. From hospitals to elder care facilities and skilled/home nursing, VoIP is proving itself an invaluable technology asset in the world of healthcare.
We work with a lot of Managed Service Providers, and the one common theme among them is their desire to focus on providing maximum value to their clients within their core focus, and find reliable, trustworthy partners to provide services outside of their main business area. Secondarily, they want to increase revenue and profitability in all areas of their businesses.
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Internet access has become perceived as a commoditized service like gas and electricity. Unlike gas and electric which are regulated and must conform to specific guidelines and quality metrics and which offer customers virtually unlimited availability, the internet has limitations.
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Managed Service Providers can’t do it all, which is why over 90% say they rely on partners to help augment services to their clients. The problem – profitability on third-party products. Many of the MSPs with whom we speak rave about their partners, but when the questions about client satisfaction, support, and value subside, we all too often hear frustration with the fact that they’re simply not making any money for their company in many of their partner arrangements.
If you’re unfamiliar, SIP stands for “Session Initiated Protocol,” and is the primary protocol used to establish a voice communication session on a data network.
SIP Trunking is a service offered by VoIP providers like N2Net which replaces the traditional phone line in a business and allows voice traffic to traverse the data line instead. Whereas the traditional telephone line is a physical wire attaching to a plug, a SIP Trunk is a virtual path which uses the company’s internet connection.
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In the old days of business communications, things were pretty cut and dry – the telephone system folks sold the business phone system to the organization and the phone company provided the monthly calling service, phone numbers, and long distance service.
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The average business phone system will typically last 7-15 years. While the average lifespan is certainly longer than a PC or server, these systems will face an eventual end of life. Oftentimes, manufacturers stop supporting older model systems well before they fail on-site.
Staying educated and looking at options ahead of your current system breaking down will mean more options and better buying decisions when the time comes to decide what’s next.
While several flavors of each exist, the options below represent the most common courses of action when business phone systems die.
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