Phone systems and services were once large capital expenses married to expensive monthly service. The system dealer would take their pound of flesh in the beginning, and the phone company took theirs every month following.
Business continuity and disaster recovery have been hot-button issues for years, but primarily around data. Companies have long incorporated disaster recovery programs and processes for their servers and PC’s, but few had incorporated voice as part of their disaster recovery planning.
As a VoIP provider, we hear all sorts of different concerns from MSPs and clients on a variety of issues. While we tend to focus on service-related issues it doesn’t mean other issues don’t come up. In fact, we field quite a few questions and concerns around VoIP phones and problems with the physical handset. Below, we’ll share with you a few basics about VoIP phones and some common issues associated with them.